Privacy Policy
Last Updated: October 5, 2024
Introduction
Your privacy is important to us. This Privacy Policy explains how Interlube/Opti-2/Opti-4/Opti-MAX (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website [yourwebsite.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).
By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
Personal Data
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
- Name
- Email address
- Telephone number
- Mailing address
- Payment information which managed securely with PayPal
Usage Data
We may also collect information that your browser sends whenever you visit our Site (“Usage Data”). This may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, pages of our Site that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Site
- To process transactions and send you related information, including confirmations and receipts
- To respond to comments and questions and provide customer service
- To send you technical notices, updates, security alerts, and support messages
- To monitor and analyze usage and trends to improve user experience
- To detect, prevent, and address technical issues
E-commerce Transactions
Our Site uses WooCommerce to facilitate online purchases.
Information Collected Through WooCommerce
When you make a purchase through our Site, we collect the following information:
- Personal Identification Information: Name, billing address, shipping address, email address, phone number
- Payment Information: Credit card number, expiration date, security code (Note: We do not store full credit card details on our servers)
- Order Details: Products purchased, order value, date of purchase
How We Use This Information
- To process and fulfill your order, including sending emails to confirm your order status and shipment
- To calculate taxes and shipping costs
- To provide customer support and respond to inquiries
- To prevent fraud and ensure the security of our transactions
Third-Party Payment Processors
We use third-party payment processors (PayPal) to handle payment transactions. These processors adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council.
Cookies Used by WooCommerce
WooCommerce uses cookies to:
- Keep track of cart contents as you browse our Site
- Identify when you are logged in to your account
- Manage order data and maintain session information
Data Collected Through Forms
We use Gravity Forms to collect information via contact forms, surveys, and other interactive features.
Information Collected Through Gravity Forms
- Contact Information: Name, email address, phone number
- Form Responses: Any information you provide in form fields
- File Uploads: If applicable, files or documents you choose to upload
How We Use This Information
- To respond to your inquiries, questions, and feedback
- To provide information, services, or support that you request
- To improve our products, services, and overall user experience
Third-Party Integrations
We integrate with Gravity Forms and WooCommerce Plugins as well as other WordPress Plugins for website functionality and comply with their respective privacy policies.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, contractors, or agents who perform services on our behalf.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.
Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Data Encryption: Sensitive data (such as payment information) is encrypted via Secure Socket Layer (SSL) technology.
- Access Controls: Access to personal information is limited to authorized personnel only.
Your Rights and Choices
Access and Update Your Information
You have the right to access, correct, or delete your personal information. You can:
- Log into your account to update your profile information.
- Contact us directly to request changes or deletion.
Opt-Out of Communications
- You may opt out of receiving promotional emails by following the unsubscribe link in those emails.
- Note that you may still receive transactional or account-related communications.
Cookies Management
- You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used.
- If you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.
Third-Party Websites
Our Site may contain links to third-party websites or services that are not owned or controlled by us.
- We are not responsible for the privacy practices of such third parties.
- We encourage you to review the privacy policies of every website you visit.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:
- Order Information: Retained for tax and accounting purposes for a minimum of 7 years.
- Form Submissions: Retained until no longer necessary or upon your request for deletion.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time.
- Notification of Changes: We will notify you of any changes by posting the new Privacy Policy on this page.
- Review Periodically: You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: interlube@opti2-4.com
Acknowledgment
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.